Bakery/Deli Clerk

The Kroger Co.•Columbia Falls, MT

About The Position

The Bakery/Deli Clerk prepares bakery and deli products, serves customers, and helps maintain a safe, clean, well-stocked department. The role supports the department manager in achieving sales and profit goals, maintaining quality assurance standards, and delivering the company’s Customer 1st strategy. The clerk is expected to demonstrate respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The position involves preparing, measuring, mixing, cooking, packaging, labeling, and inventorying food and ingredients; ensuring freshness and correct portions; maintaining equipment and food temperatures; and following recipes, food safety regulations, and company guidelines. The clerk assists customers with product questions and recommendations, communicates specials, offers samples, and helps customers locate products. The role also includes monitoring stock and product quality, reporting discrepancies and equipment issues, and cooperating with associates and management in a fast-paced environment.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the requested portions and recommend suitable bakery or deli items.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies to the department manager and note inventory discrepancies.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Stay current on current, future, seasonal, and special advertisements; maintain product knowledge and answer customer questions.
Create a welcoming customer environment, help customers locate products, and support customers including minors, people with special needs, and older adults.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair to the appropriate manager.
Notify management of customer or employee accidents.
Promote trust and respect among associates and cooperate in a fast-paced, sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively; act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Perform the essential functions of the position with or without reasonable accommodation.