Bakery/Deli Clerk

The Kroger Co.•Royal Oak, MI

About The Position

The Bakery/Deli Clerk prepares bakery and deli products to customer specifications, provides product recommendations and samples, and helps customers find products and learn about specials. The role supports the department manager in meeting sales and profit goals, maintaining quality assurance standards, and delivering excellent customer service. It also includes preparing, packaging, labeling, stocking, and inventorying merchandise; monitoring product freshness and temperatures; and maintaining a clean, safe department in compliance with food-safety and company guidelines. The clerk uses bakery and kitchen equipment according to company procedures, reports discrepancies and equipment repair needs, and contributes to a respectful, welcoming environment for customers and associates. The position requires working cooperatively in a fast-paced environment, handling conflict constructively, and supporting customers including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills are listed as desired previous job experience.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct portion sizes and recommend items to customers.
Operate bakery and kitchen equipment according to company guidelines and food-safety procedures.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory discrepancies to the appropriate manager.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Help customers locate products, answer questions, and stay current on present, future, seasonal, and special advertisements.
Promote trust and respect among associates and create a welcoming customer environment.
Follow food-safety regulations and safety programs; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify management about repairs.
Notify management of customer or employee accidents.
Follow directions, seek assistance when needed, and handle customer and business information honestly and with integrity.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict constructively.