Bakery/Cake Decorator Un

Kroger•Denver, CO

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe, clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage excellent customer service, and model the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare bakery products to customer specifications, including decorating cakes, pastries, cupcakes, cookies, and other items. Provide fresh, correctly portioned products; answer customer questions, make recommendations, offer samples, and inform customers about bakery specials. Follow recipes, food temperature logs, cooking instructions, food-safety rules, and company guidelines for using bakery equipment. Prepare, package, label, stock, and inventory products and ingredients; check freshness and sell-by dates; and maintain required temperatures and logs. Support department operations by monitoring inventory and stocking conditions, reporting ordering or shipping discrepancies, and keeping current on seasonal and special advertisements. Follow safety procedures, identify and report hazards or incidents, inspect equipment for maintenance needs, and report customer or employee accidents and suspected illegal activity. The role requires the ability to perform essential functions with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery or cake decorating experience.
Retail experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make suggestions about bakery products.
Prepare bakery items according to customer requests using appropriate bakery equipment.
Offer product samples and inform customers about bakery specials.
Provide fresh, correctly portioned products that customers have ordered and recommend items to meet their needs.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, and freezers properly.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and help customers locate products in the store.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
Follow safety programs and procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.