Bakery/Cake Decorator Un

Kroger•Littleton, CO

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Model the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare bakery items to customer specifications, including decorating cakes, pastries, cupcakes, cookies, and other bakery products. Provide fresh, correctly portioned orders, recommend products, answer questions, offer samples, and inform customers about bakery specials. Follow recipes, food temperature logs, food safety rules, and company guidelines for bakery equipment. Prepare, package, label, stock, and inventory ingredients and merchandise; check freshness and sell-by dates; and report ordering, shipping, or inventory discrepancies. Maintain appropriate temperatures and temperature logs, inspect equipment, and report needed repairs and safety concerns. Support a welcoming department, maintain awareness of current and upcoming promotions, and notify management of customer or employee accidents, safety risks, or illegal activity. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery or cake decorating experience.
Retail experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers and answer questions about products sold in the department and store.
Maintain product knowledge and respond to questions or make product suggestions.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers about bakery specials.
Provide fresh products customers ordered in correct portion sizes to prevent shrink.
Recommend bakery items to help customers find the products they want and need.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and help customers locate products.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.