Bakery/Cake Decorator

Kroger•The Dalles, OR

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Help customers choose bakery products by answering questions, making suggestions, and offering samples. Prepare bakery items, including wedding cakes, according to customer requests, and decorate cakes, pastries, cupcakes, cookies, and other items using appropriate bakery equipment. Maintain product freshness and quality, stock and merchandise the department, and follow company guidelines for equipment use, food safety, health regulations, and loss prevention. Support department operations by monitoring inventory, reporting ordering or shipping discrepancies, maintaining awareness of seasonal and special promotions, and notifying management about equipment repairs, safety risks, accidents, or illegal activity. Perform the essential job functions with or without reasonable accommodation.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions and make product suggestions.
Offer product samples and prepare bakery items, including wedding cakes, to customer specifications using proper bakery equipment.
Recommend bakery items to help customers find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, and notify management of customer or employee accidents.