BAKERY/BAKER

The Kroger Co.•Gahanna, OH

11d

About The Position

The Bakery/Baker creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. It supports the Customer 1st strategy, encourages associates to provide excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares bakery products to customer specifications and according to recipes, food safety requirements, temperature logs, and company equipment guidelines. It supports product quality, freshness, inventory, merchandising, and customer recommendations while helping maintain safe and properly functioning bakery equipment.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
A second language (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers about bakery specials.
Provide customers with fresh ordered products in the correct portion sizes, or as close as possible, to prevent shrink.
Recommend bakery products to help customers find what they want and need.
Use bakery equipment, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout to locate products for customers.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.