BAKERY/BAKER

The Kroger Co.•Riverton, UT

10d

About The Position

The Bakery/Baker creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The employee embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares bakery items to customer specifications, follows recipes and food-temperature instructions, and uses bakery and kitchen equipment according to company guidelines. It also supports product quality, freshness, food safety, inventory, stocking, merchandising, and customer assistance. The employee reports discrepancies, safety concerns, accidents, and equipment needing repair to management as appropriate.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to customer questions and make product suggestions.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers of bakery specials.
Provide fresh ordered products and accurate portion sizes to help prevent shrink.
Recommend bakery products to help customers find what they want and need.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to food-temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout to locate products for customers.
Stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines, and maintain proper case and cooler temperatures and temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.