BAKERY/BAKER

The Kroger Co. • Oconomowoc, WI

2d

About The Position

The Bakery/Baker creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. It supports the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position prepares bakery products to customer specifications and according to recipes, food-safety rules, temperature logs, and company guidelines. It also helps customers choose products, maintains product freshness and presentation, and supports department inventory, stocking, and equipment upkeep.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Obtain a current food handlers permit once employed.

Nice To Haves

• Bakery experience.
• Retail experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Help customers feel welcome and appreciated by answering questions about products in the department and store.
• Maintain knowledge of department products and answer questions or make suggestions.
• Prepare bakery items according to customer requests using proper bakery equipment.
• Offer product samples and inform customers about bakery specials.
• Provide fresh products in ordered quantities or portions as close as possible to the amount ordered to prevent shrink.
• Recommend bakery items that meet customers’ needs.
• Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
• Prepare food according to temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
• Prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude and understand the store layout to help customers locate products.
• Stay current on present, future, seasonal, and special advertisements.
• Monitor inventory and stocking conditions and note discrepancies.
• Follow food-safety regulations and guidelines, maintain case and cooler temperatures, and keep temperature logs.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed