BAKERY/BAKER

The Kroger Co.•Aurora, CO

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare bakery products according to customer requests and recipes, operate bakery and kitchen equipment in accordance with company guidelines, and follow food safety procedures and temperature logs. Maintain product freshness, packaging, labeling, inventory, displays, and stock. Help customers find and choose products, answer questions, offer samples, and inform them of specials. Support department sales and profit goals, report discrepancies and safety concerns, and help maintain a safe, clean, welcoming environment.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers of bakery specials.
Provide fresh products customers have ordered in the correct portion size, or as close as possible, to prevent shrink.
Recommend bakery items to help customers find the products they want and need.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment such as a stove, computerized scale, fryer, steamer, and Robot Coupe.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout to locate products for customers.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines, including maintaining case and cooler temperatures and temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.