Bakery/Baker

Kroger•Milwaukee, WI

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Prepare bakery items to customer specifications, offer product samples, inform customers about specials, and recommend products. Maintain product freshness, quality, correct portions, and accurate packaging, labeling, stocking, and inventory. Follow recipes, food temperature logs, cooking instructions, food safety regulations, and company guidelines for using bakery and kitchen equipment. Monitor equipment, inventory, temperatures, and product dates; report discrepancies, safety risks, accidents, repair needs, or illegal activity to management. The position requires the ability to perform its essential functions with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers about bakery specials.
Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend bakery items to help customers find the products they want and need.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout to locate products for customers.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Maintain appropriate case and cooler temperatures and temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.