BAKERY/BAKER

The Kroger Co. • Liberty Township, OH

9h

About The Position

The Bakery/Baker creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching department sales and profit goals while monitoring quality assurance standards. The Bakery/Baker embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position prepares bakery products to customer specifications, offers product recommendations and samples, and supports product freshness, accurate portions, proper labeling, inventory, and display. It uses bakery and kitchen equipment in accordance with company guidelines and follows recipes, cooking instructions, food safety requirements, and temperature logs. The role also supports a welcoming customer environment, communicates product information, monitors inventory and equipment conditions, and reports safety, quality, and operational concerns to management.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Must obtain a current food handlers permit once employed.

Nice To Haves

• Bakery experience.
• Retail experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and answer questions or make suggestions.
• Prepare bakery items according to customer requests using proper bakery equipment.
• Offer product samples and inform customers about bakery specials.
• Provide fresh products customers have ordered and accurate portions to help prevent shrink.
• Recommend bakery items to customers based on their needs.
• Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
• Prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude.
• Understand the store layout and locate products for customers.
• Stay current with present, future, seasonal, and special advertisements.
• Monitor inventory and stocking conditions and note discrepancies.
• Follow food safety regulations and guidelines.
• Maintain proper case and cooler temperatures and temperature logs.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed