Bakery/Baker

Kroger•Queen Creek, AZ

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage excellent customer service, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare bakery items to customer requests and according to recipes, food safety requirements, and company guidelines. Help customers with product questions and recommendations, provide samples, share specials, and ensure ordered products are fresh and portioned appropriately. Maintain product quality, labeling, inventory, and displays; monitor stock and report discrepancies. Use bakery and kitchen equipment safely, maintain required temperatures and logs, and follow safety procedures. The position’s essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make suggestions.
Prepare bakery items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery specials.
Provide fresh products in the correct or closest possible portion size to the amount ordered to prevent shrink.
Recommend bakery items to help customers find products they want and need.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise appropriately.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Use kitchen equipment such as a stove, computerized scale, fryer, steamer, and Robot Coupe properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout to help customers locate products.
Stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.