BAKERY/BAKER

The Kroger Co.•Queen Creek, AZ

About The Position

The Bakery/Baker creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in meeting sales and profit goals and monitors established quality assurance standards. The Bakery/Baker supports the Customer 1st strategy, encourages excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role prepares bakery products to customer requests and company recipes, provides product recommendations and samples, and helps customers locate products and learn about bakery specials. It also handles product quality, packaging, labeling, inventory, stocking, food safety, equipment use, temperature monitoring, and reporting operational or safety concerns. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Second language ability (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products throughout the department and store.
Maintain knowledge of department products and answer questions or make suggestions.
Prepare bakery items according to customer requests using appropriate bakery equipment.
Offer product samples and inform customers about bakery specials.
Provide fresh, correctly portioned products ordered by customers and recommend products that meet their needs.
Use bakery equipment, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; maintain awareness of inventory and stocking conditions and note discrepancies.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout to help customers locate products.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and maintain temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.