BAKERY/BAKER

The Kroger Co. • Chesapeake, VA

6d

About The Position

The Bakery/Baker creates an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role assists the department manager in reaching sales and profit goals and monitors quality assurance standards. The associate embraces the Customer 1st strategy and encourages excellent customer service while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The position prepares bakery items according to customer requests, recipes, food-temperature logs, and cooking instructions. It uses bakery and kitchen equipment according to company guidelines, maintains product freshness and quality, and handles product preparation, packaging, labeling, stocking, and inventory. The role also responds to customer questions and recommendations, promotes bakery items and specials, and follows food-safety and workplace-safety requirements.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.

Nice To Haves

• Bakery experience.
• Retail experience.
• Second language skills (speaking, reading, and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and answer questions or make suggestions about them.
• Prepare bakery items according to customer requests using proper bakery equipment.
• Offer product samples and inform customers of bakery specials.
• Provide fresh products customers have ordered in the correct portion size, or as close as possible, to help prevent shrink.
• Recommend bakery items to help customers find products they want and need.
• Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
• Prepare foods according to food-temperature logs and follow cooking instructions.
• Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
• Prepare, package, label, and inventory ingredients and merchandise adequately.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Properly use kitchen equipment, including a stove, computerized scale, fryer, steamer, and Robot Coupe.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude and understand the store layout to locate products for customers.
• Stay current with present, future, seasonal, and special advertisements.
• Monitor inventory and stocking conditions and note discrepancies.
• Follow food-safety regulations and guidelines; maintain proper temperatures in cases and coolers and maintain temperature logs.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items requiring repair.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed