BAKERY/BAKER

The Kroger Co. • Fond du Lac, WI

6d

About The Position

The Bakery/Baker creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The employee embraces the Customer 1st strategy, encourages associates to deliver excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The role prepares bakery items to customer specifications, helps customers select products, and ensures products are fresh, properly portioned, prepared, packaged, labeled, stocked, and inventoried. It also involves following recipes, food-safety requirements, temperature logs, equipment-use guidelines, and safety procedures; monitoring product quality and inventory; and reporting discrepancies, equipment issues, accidents, safety risks, or illegal activity to management.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Obtain a current food handlers permit once employed.

Nice To Haves

• Bakery experience.
• Retail experience.
• A second language, in speaking, reading, and/or writing.

Responsibilities

• Promote trust and respect among associates.
• Help customers feel welcome and appreciated by answering questions about products throughout the department and store.
• Maintain knowledge of department products and answer questions or make suggestions.
• Prepare bakery items according to customer requests using appropriate equipment.
• Offer product samples and inform customers of bakery specials.
• Provide fresh products customers ordered in the correct portion size, or as close as possible, to help prevent shrink.
• Recommend bakery products to help customers find what they want and need.
• Use bakery equipment, including refrigerators, freezers, slicers, ovens, kitchen equipment, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment, according to company guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
• Prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise; maintain awareness of inventory and stocking conditions and note discrepancies.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude and understand the store layout to help customers locate products.
• Stay current on present, future, seasonal, and special advertisements.
• Follow food-safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
• Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of repairs needed.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed