BAKERY/BAKER

The Kroger Co. • Milwaukee, WI

2d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Prepare bakery products to customer specifications using appropriate bakery equipment. Maintain product freshness and quality, handle ingredients and merchandise, and follow recipes, food-temperature logs, food-safety rules, and company equipment guidelines. Support department inventory, stocking, labeling, and customer service, and promptly communicate discrepancies, safety concerns, accidents, and equipment repair needs to management. The position must be performed with or without reasonable accommodation.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.

Nice To Haves

• Bakery experience.
• Retail experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and answer questions or suggest products.
• Prepare bakery items according to customer requests using proper bakery equipment.
• Offer product samples and inform customers about bakery specials.
• Provide fresh ordered products in the correct portion size, or as close as possible, to help prevent shrink.
• Recommend bakery items to customers based on their needs.
• Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
• Prepare foods according to food-temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
• Prepare, package, label, and inventory ingredients and merchandise appropriately.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Properly use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude and help customers locate products using knowledge of the store layout.
• Stay current with current, future, seasonal, and special advertisements.
• Monitor inventory and stocking conditions and note discrepancies.
• Follow food-safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and keep temperature logs.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance and report repair needs to the appropriate department or store manager.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed