BAKERY/BAKER

The Kroger Co.•Colorado Springs, CO

About The Position

The Bakery/Baker creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The employee embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares bakery products for customers, provides product information and recommendations, maintains product quality and freshness, and follows food safety and equipment-use guidelines. It also supports department inventory, stocking, merchandising, and safety practices.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment and answer customers’ questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers about bakery specials.
Provide fresh products in the correct portion sizes to help prevent shrink.
Recommend bakery products that meet customers’ needs.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise appropriately.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout to help customers locate products.
Stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of repairs needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.