Bakery/Baker

Kroger•Muskego, WI

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Prepare bakery items to customer requests, maintain product quality and freshness, follow recipes and food-safety guidelines, and use bakery and kitchen equipment according to company guidelines. Support department merchandising, inventory, stocking, customer recommendations and safety practices. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
A second language (speaking, reading and/or writing).

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Prepare bakery items per customer requests using proper bakery equipment.
Offer product samples and inform customers of bakery specials.
Provide fresh products in the correct portion sizes to help prevent shrink.
Recommend bakery items to customers.
Use bakery equipment, including refrigerators, freezers, slicers and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label and inventory ingredients in merchandise.
Check product quality and freshness, review sell-by dates and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, fryers, steamers and Robot Coupe equipment properly.
Label, stock and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and help customers locate products in the store.
Stay current with present, future, seasonal and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food-safety regulations and guidelines, maintain proper case and cooler temperatures, and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks, issues and illegal activity, including robbery, theft or fraud.