Bakery/Baker

Kroger•Green Bay, WI

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Prepare bakery items according to customer requests and recipes, using bakery equipment and following food safety, temperature, cooking and company guidelines. Help customers understand bakery products, specials and recommendations, and provide fresh products in the requested portions. Maintain product quality, freshness, packaging, labeling, inventory and department displays. Monitor stock and inventory conditions, report discrepancies and communicate ordering or shipping issues to the department manager. Support a welcoming and respectful environment for customers and associates. Maintain food safety and equipment standards, follow safety procedures, identify and report hazards or incidents, and notify management of equipment needing repair. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
A second language (speaking, reading and/or writing).

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment and answer customer questions about products throughout the department and store.
Maintain knowledge of department products and answer questions or make suggestions.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers about bakery specials.
Provide fresh products in the correct or closest possible portion size to the amount ordered to prevent shrink.
Recommend bakery items to help customers find the products they want and need.
Use bakery equipment, including refrigerators, freezers, slicers and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, fryers, steamers and Robot Coupe equipment properly.
Label, stock and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout so products can be located for customers.
Stay current with present, future, seasonal and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Reinforce safety programs, comply with safety procedures, identify unsafe conditions and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues and illegal activity, including robbery, theft or fraud.
Perform the essential functions of the position with or without reasonable accommodation.