Bakery/Baker

Kroger•Denver, CO

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Prepare, package, label, stock and inventory bakery products and ingredients. Respond to customer questions, make product suggestions, provide samples, communicate specials, and fulfill customer orders with fresh products and appropriate portions. Follow recipes, cooking instructions, food-temperature logs and food-safety guidelines. Use bakery and kitchen equipment according to company guidelines, maintain equipment and product quality, and report discrepancies, unsafe conditions, accidents, repairs, or illegal activity to management. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Second language (speaking, reading and/or writing).

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers of bakery specials.
Provide fresh products customers have ordered in the correct portion size, or as close as possible, to prevent shrink.
Recommend bakery items to help customers get the products they want and need.
Use bakery equipment, including refrigerators, freezers, slicers and ovens, according to company guidelines.
Prepare foods according to food-temperature logs and cooking instructions.
Measure, prepare and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label and inventory ingredients and merchandise appropriately.
Check product quality and freshness, review sell-by dates and take appropriate action.
Properly use kitchen equipment, including a stove, computerized scale, fryer, steamer and Robot Coupe.
Label, stock and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude and understand the store layout to help customers locate products.
Stay current with present, future, seasonal and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food-safety regulations and guidelines, maintain proper case and cooler temperatures, and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues and illegal activity, including robbery, theft or fraud.