Bakery/Baker

Kroger•Colorado Springs, CO

13d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals, monitor quality assurance standards, and support the Customer 1st strategy by encouraging excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare bakery items and fulfill customer requests using appropriate equipment and recipes. Maintain product freshness, quality, accurate portions, packaging, labeling, and inventory. Follow food safety requirements, cooking instructions, temperature logs, and company equipment guidelines. Help customers with product questions and recommendations, keep informed about specials and ads, and maintain awareness of inventory and store layout. Promote a respectful workplace and report safety, equipment, inventory, customer, or employee issues to management.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers of bakery specials.
Provide fresh products in the correct portions to prevent shrink.
Recommend bakery items to help customers find what they want and need.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, including a stove, computerized scale, fryer, steamer, and Robot Coupe.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout to locate products for customers.
Stay current with present, future, seasonal, and special ads.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.