Bakery/Baker-Clerk

Kroger•Reno, NV

11d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals and monitor quality assurance standards. Embrace the Customer 1st strategy and encourage excellent customer service while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports bakery production, customer assistance, food safety, merchandising, inventory, equipment maintenance, and store safety. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Bakery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.
Ability to meet the minimum physical demands of the position.
Must be 18 or older.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Welcome customers, answer questions about products, and make product suggestions.
Follow local, state, and federal health and civil code regulations, as well as food safety regulations and guidelines.
Continuously maintain clean counters, cases, coolers, and a clean, sanitized work area.
Observe scheduled shift operating hours and meet daily baked-goods production goals.
Plan and organize a development plan, including setting goals, prioritizing tasks, and establishing timelines.
Assist with receiving and unloading merchandise and supplies.
Prepare special orders according to customer requests.
Use bakery equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, proof-boxes, stoves, and computerized scales.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; report ordering or shipping discrepancies to the department manager.
Learn the store layout and locate products for customers.
Stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Encourage associates to deliver excellent customer service.