BAKERY/BAKER-CLERK

The Kroger Co.•Reno, NV

11d

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage excellent customer service, and demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes preparing baked goods and special orders, maintaining product quality and inventory, serving customers, and keeping the bakery work area and equipment clean and safe. The associate must follow applicable regulations and company procedures and perform the essential functions of the position with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Bakery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Obtain a current food handlers permit once employed.
Must be able to meet the minimum physical demands of the position.
Must be 18 or older.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and store.
Follow local, state, and federal health and civil code regulations.
Continuously maintain clean counters, cases, coolers, and work areas; keep work areas clean and sanitized.
Observe scheduled shift operating hours and meet daily baked-goods production goals.
Plan and organize a development plan, including setting goals, prioritizing tasks, and developing timelines.
Assist with receiving and unloading merchandise and supplies.
Maintain knowledge of department products, answer questions, and make product suggestions.
Prepare special orders requested by customers.
Use bakery equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, proof-boxes, stoves, and computerized scales.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise appropriately.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Know the store layout and locate products when customers request them.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report repair needs to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow current merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Perform the essential functions of the position with or without reasonable accommodation.