Bakery/Baker-Clerk

Kroger•Los Alamos, NM

13d

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage excellent customer service, while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes meeting daily baked-goods production goals; preparing, packaging, labeling, and inventorying ingredients and merchandise; preparing special orders; assisting with merchandise receiving; and maintaining department cleanliness and food safety. Use bakery equipment according to company guidelines, maintain product quality and freshness, and keep current with product knowledge, inventory, seasonal offerings, and special ads. Follow applicable health, civil-code, safety, merchandising, customer-service, labor-control, expense, supply-control, loss-prevention, and maintenance requirements. Report discrepancies, unsafe conditions, repairs, accidents, safety risks, and illegal activity to the appropriate manager. The position's essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Bakery experience.
Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.
Must be at least 18 years old.
Must be able to meet the minimum physical demands of the position.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer experience by answering questions about products and making product suggestions.
Assist the department manager in achieving department sales and profit goals and monitor quality assurance standards.
Meet daily production goals for baked goods and prepare special orders requested by customers.
Maintain cleanliness and sanitation of the counter, cases, coolers, and work area.
Follow scheduled shift operating hours and applicable local, state, and federal health and civil-code regulations.
Assist with receiving and unloading merchandise and supplies.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, slicers, ovens, proof-box, stove, and computerized scale, according to company guidelines.
Report product ordering or shipping discrepancies and inventory discrepancies to the department manager.
Maintain product knowledge, understand the store layout, and stay current with present, future, seasonal, and special advertisements.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment preventively and notify the appropriate manager when equipment needs repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow current merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Plan and organize a development plan by setting goals, prioritizing tasks, and developing timelines.