Bakery/Baker-Clerk

Kroger•Palatine, IL

16h

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves meeting daily baked-goods production goals; preparing, mixing, packaging, labeling, and inventorying ingredients and merchandise; maintaining product quality and freshness; assisting customers and preparing special orders; and receiving and stocking merchandise and supplies. Use bakery equipment according to company guidelines and follow health, food-safety, sanitation, merchandising, and workplace-safety requirements. The position must be performed with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Bakery experience.
Retail experience.
Ability to speak, read, and/or write a second language.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.
Ability to meet the minimum physical demands of the position.
Must be 18 or older.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Create a welcoming environment by answering customer questions about products and the store.
Adhere to local, state, and federal health and civil code regulations, as well as food-safety regulations and guidelines.
Continuously maintain the cleanliness of counters, cases, coolers, and the work area.
Observe scheduled shift operating hours and meet daily baked-goods production goals.
Plan and organize a development plan, including setting goals, prioritizing tasks, and developing timelines.
Assist with receiving and unloading merchandise and supplies.
Maintain product knowledge and respond to customer questions or make product suggestions.
Prepare special orders at customers' requests.
Use bakery equipment according to company guidelines.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, including the proof-box, stove, and computerized scale, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers when requested.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.