BAKERY/BAKER-CLERK

The Kroger Co.•Kingman, AZ

13d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals and monitor quality assurance standards. Embrace the Customer 1st strategy and encourage associates to provide excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position involves producing and preparing baked goods, helping customers with product questions and special orders, and maintaining bakery merchandise, inventory, equipment, and work areas. The employee must follow applicable health, food safety, and safety regulations and report discrepancies, hazards, accidents, repairs, or illegal activity to management. Essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Bakery experience.
Retail experience.
Second-language ability in speaking, reading, and/or writing.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.
Ability to meet the minimum physical demands of the position.
Must be 18 or older.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Follow local, state, and federal health and civil code regulations.
Continuously maintain the cleanliness of counters, cases, coolers, and work areas.
Observe scheduled shift operating hours.
Meet daily baked-goods production goals.
Plan and organize a development plan, including setting goals, prioritizing tasks, and developing timelines.
Assist with receiving and unloading merchandise and supplies.
Maintain knowledge of department products and answer questions or make suggestions.
Prepare special orders at customers' requests.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise appropriately.
Check product freshness and sell-by dates and take appropriate action.
Use kitchen equipment, including a proof-box, stove, and computerized scale, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and help customers locate products.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, associate engagement, and customer engagement rules.
Perform the essential functions of the position with or without reasonable accommodation.