BAKERY/BAKER-CLERK

The Kroger Co.•Palatine, IL

21h

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor quality assurance standards. Embrace the Customer 1st strategy, encourage excellent customer service, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or equivalent.
Bakery experience.
Retail experience.
Ability to speak, read, and/or write a second language.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.
Ability to meet the minimum physical demands of the position.
Must be 18 or older.

Responsibilities

Welcome customers, answer questions about products, and help customers locate items throughout the store.
Follow local, state, and federal health and civil code regulations, as well as food safety guidelines.
Keep counters, cases, coolers, and work areas clean and sanitized.
Observe scheduled shift operating hours and meet daily baked-goods production goals.
Plan and organize a development plan by setting goals, prioritizing tasks, and developing timelines.
Assist with receiving and unloading merchandise and supplies.
Maintain knowledge of department products and respond to customer questions or make suggestions.
Prepare special orders at customer request.
Use bakery equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, proof-boxes, stoves, and computerized scales.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness and sell-by dates and take appropriate action.
Stock and inventory department merchandise; report ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements, and monitor inventory and stocking conditions for discrepancies.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow merchandising, customer service, labor and expense control, supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Perform the essential functions of the position with or without reasonable accommodation.