BAKERY/BAKER-CLERK

The Kroger Co.•Cleves, OH

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving department sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role includes preparing baked goods to meet daily production goals, responding to customer questions and requests, and maintaining product quality, inventory, merchandising, sanitation, and food safety. The employee uses bakery equipment according to company guidelines and follows applicable health, civil code, and workplace safety requirements. The position requires the ability to perform its essential functions with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Bakery experience.
Retail experience.
Second-language ability in speaking, reading, and/or writing.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Obtain a current food handlers permit once employed.
Ability to meet the minimum physical demands of the position.
Must be 18 or older.

Responsibilities

Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Follow local, state, and federal health and civil code regulations.
Continuously maintain clean counters, cases, and coolers, and keep the work area clean and sanitized.
Observe scheduled shift operating hours and meet daily baked-goods production goals.
Plan and organize a development plan, including setting goals, prioritizing tasks, and developing timelines.
Assist with receiving and unloading merchandise and supplies.
Maintain knowledge of department products and respond to questions or make product suggestions.
Prepare special orders at customers' requests.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise appropriately.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, including a proof box, stove, and computerized scale, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Learn the store layout and locate products for customers when requested.
Stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Perform the essential functions of the position with or without reasonable accommodation.