Baggage Service Supervisor

GRUPO EULEN USA • New York, NY

1d

About The Position

The Baggage Service Supervisor is responsible for ensuring a high-performing operation by leading, engaging, coaching, and developing front-line team members. The role supports teams in creating a safe, reliable operation while delivering an exceptional customer experience. The posting also describes the shift manager as overseeing daily operations, serving as a liaison between staff, upper management, and business partners, and working closely with the team to maximize customer and client satisfaction. Training will be provided.

Requirements

• Must be able to lift 70 pounds or more.
• Must be able to stand, squat, kneel, and walk for 70% or more of scheduled work time.
• Must be able to stand for several hours at a time.
• Must be able to read an airline boarding pass.
• Must maintain customer-service professionalism under pressure and in a stressful environment.
• Must maintain professional appearance and manners when interacting with passengers and others at the airport.
• Great customer service skills.

Nice To Haves

• Leading experience preferred.

Responsibilities

• Lead, engage, coach, and develop front-line team members.
• Support efforts to create a safe and reliable operation.
• Help deliver an exceptional customer experience.
• Oversee daily operations.
• Act as a liaison between staff, upper management, and business partners.
• Work closely with the team to maximize customer and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed