Baggage Service Supervisor

Aviation Division•Jamaica, NY

23h

About The Position

In this role, you will lead, engage, coach, and develop front-line team members to help ensure a high-performing operation. You will support teams in creating a safe, reliable operation while delivering an exceptional customer experience. The shift manager oversees daily operations, serves as a liaison between staff, upper management, and business partners, and works closely with the team to maximize customer and client satisfaction. Training will be provided. Grupo Eulen is an equal opportunity employer and will consider applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or other characteristics protected by applicable federal, state, or local law.

Requirements

Leading experience preferred.
Must be able to lift 70 pounds or more.
Must be able to stand, squat, kneel, and walk for 70% or more of scheduled work time.
Must be able to maintain customer-service professionalism under pressure and in a stressful environment.
Must be able to stand for several hours at a time.
Must be able to read an airline boarding pass.
Must maintain a professional appearance and manners when interacting with passengers and others at the airport.
Strong customer service skills.

Nice To Haves

Leading experience.

Responsibilities

Lead, engage, coach, and develop front-line team members.
Support team efforts to create a safe and reliable operation and deliver an exceptional customer experience.
Oversee daily operations.
Act as a liaison between staff, upper management, and business partners.
Work closely with the team to maximize customer and client satisfaction.

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