The Baggage Agent supports airport baggage operations, helping deliver a smooth customer experience while maintaining safety, efficiency, teamwork, and compliance with company policies and procedures. The role includes loading and unloading baggage manually or mechanically, processing operational data and documentation, sorting baggage, conducting area hazard checks, and performing headset duties that include communicating with the flight deck, in accordance with relevant training. The employee is responsible for taking reasonable care of their own health, safety, and wellbeing and that of others, following workplace safety information, training, rules, and procedures. The company prohibits alcohol and drug misuse and conducts regular testing under its Substance Misuse Policy. The role is for an American Airlines contract and offers shifts from 3:00–11:00, 8:00–16:00, or 16:00–22:30.
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