The Baggage Agent plays a vital role in delivering high-quality baggage handling and a smooth airport experience. The role focuses on safety, efficiency, teamwork, customer expectations, and compliance with company policies and procedures. Duties include handling baggage manually or mechanically, completing operational data and documentation, performing baggage sorting, conducting area hazard checks, and carrying out headset duties, including communication with the flight deck, in accordance with training. Employees are responsible for taking reasonable care of their own health, safety, and wellbeing and that of others, following workplace safety rules and provided training. The company prohibits the misuse of alcohol and drugs and conducts regular testing to enforce its Substance Misuse Policy. The position is paid at $17.13 per hour and is a contract role for American Airlines. Listed shifts are 0300–1100, 0800–1600, and 1600–2230.
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