Back Up Head Teller in Training

Via Credit Union•Marion, IN

3d•$19 - $23•Onsite

About The Position

Via Credit Union is seeking a Back Up Head Teller in Training. Reporting to the Head Teller, this role maintains relationships across departments and interacts with management, staff, and members. It requires strong communication, attention to detail, time management, and diplomacy. The position supervises tellers and teller activity when the Head Teller is absent. The training program prepares the employee for future vacancies and provides coverage during absences; it includes some floating between branches. The role performs teller duties and supports compliant transaction processing, cash and vault management, member service, and branch operations. Employees must successfully pass a comprehensive background check and remain in good financial standing as a condition of employment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Prior teller experience required.
Good communication skills and strong leadership skills.
Basic computer skills, including Word and Excel.
Valid driver's license.
Must be insurable.
Reliable transportation.
Must successfully pass a comprehensive background check and remain in good financial standing, including being current on payments due to Via Credit Union or other creditors and complying with applicable financial-crime laws.

Nice To Haves

Prior Back Up Head Teller experience preferred.
Prior Via Credit Union experience preferred.

Responsibilities

Perform all tasks and responsibilities outlined in the teller job description.
Supervise tellers and teller activity in the Head Teller's absence.
Ensure transactions comply with Via Credit Union guidelines and applicable rules and regulations, particularly the Bank Secrecy Act/Anti-Money Laundering.
Manage the vault as needed to meet teller and member needs.
Provide assistance when necessary and assist peers and other departments.
Lead by example and model customer service expectations.
Become familiar with the security system and safety procedures; remain alert to surroundings and fraudulent or suspicious behavior.
Process various types of transactions, manage the cash drawer, and balance it daily.
Process transactions for miscellaneous items sold by Via Credit Union.
Assist members with balancing their accounts, access to safe deposit boxes, and other needs.
Learn members' names and request identification when necessary; scrutinize IDs and items presented for deposit or cash for legitimacy.
Count bulk coin deposits, set up term deposits, and process items received through night drop or mail.
Advise members of overdue accounts or other matters requiring attention and monitor system messages about members and their accounts.
Scan checks and perform file maintenance as necessary.
Listen to and assess members' needs and educate them about how Via Credit Union can meet those needs.
Verify or collect information for check orders.
Demonstrate the ViaCU brand and model honesty, integrity, accountability, positive interpersonal skills, and sound decision-making.
Adhere to company policies and procedures, maintain confidentiality, and handle sensitive matters appropriately.
Communicate regularly with the department head about issues; organize work, use initiative to improve processes, manage time flexibly, prioritize independently, and meet deadlines.

Benefits

Affordable medical, dental, and vision coverage with employer co-pay.
Prescription drug plan and Employee Assistance Program included in medical insurance.
Flexible Spending Accounts for dependent care and unreimbursed medical expenses.
Basic life insurance paid by the employer; voluntary life and AD&D coverage.
Long-term disability and travel AD&D paid by the employer.
Vacation and sick leave; 72 sick hours annually, with unused hours rolled over to a Sick Bank.
16 personal hours annually.
Free Saturday after one year.
Nine paid holidays.
Employer-paid Community Service Day.
Bereavement pay.
Competitive pay, annual performance reviews, and incentive pay for some positions.
401(k) with employer-paid Safe Harbor Non-Elective contribution, employee elective deferrals, dollar-for-dollar company match up to 3% of annual compensation, and discretionary profit sharing.