Back Up Head Teller in Training

Via Credit Union•Marion, IN

2d•Onsite

About The Position

Via Credit Union is seeking a Back Up Head Teller in Training. The position reports to the Head Teller and builds relationships across departments, interacting with management, staff, and members. The role requires communication, attention to detail, time management, and diplomacy. The employee supervises tellers and teller activity when the Head Teller is absent. This training program prepares the employee for future vacancies and provides coverage during absences; it includes floating to branches. The employee performs teller duties and helps ensure transactions comply with applicable guidelines and regulations. Responsibilities also include managing the vault as needed, assisting members and colleagues, providing customer service, and remaining alert to security concerns and suspicious or fraudulent activity. This job is performed in an office setting that may be fast-paced and stressful, with occasional exposure to outside conditions while traveling to meetings, training, or meeting members. The noise level is usually moderate. Reasonable accommodations may be made for qualified individuals with disabilities. Employment is conditional on successfully passing a comprehensive background check and maintaining good financial standing, including being current on payments owed to Via Credit Union and other creditors and complying with laws relating to financial crimes.

Requirements

High school diploma or equivalent.
Prior teller experience required.
Basic computer skills, including Word and Excel.
Valid driver’s license.
Must be insurable and have reliable transportation.
Good communication and strong leadership skills.
Must successfully pass a comprehensive background check and maintain good financial standing as a condition of employment.

Nice To Haves

Prior back up head teller experience preferred.
Prior Via Credit Union experience preferred.

Responsibilities

Perform all tasks and responsibilities outlined in the teller job description.
Ensure transactions comply with business guidelines and applicable rules and regulations, including the Bank Secrecy Act and Anti-Money Laundering requirements.
Supervise tellers and teller activity when the Head Teller is absent.
Manage the vault as needed to meet teller and member needs.
Provide assistance when necessary and model customer service expectations.
Become familiar with the security system and safety procedures; remain aware of surroundings and suspicious or fraudulent behavior.
Process various types of transactions, manage and balance the cash drawer daily, and process transactions for miscellaneous items sold by Via Credit Union.
Assist members with account balancing, safe deposit box access, and other service needs; learn members’ names and request identification when necessary.
Scrutinize identification and items presented for deposit or cash to determine legitimacy; count bulk coin deposits and set up term deposits.
Advise members about overdue accounts or other matters needing attention.
Process items received through night drop or mail, monitor system messages about members and accounts, scan checks, and perform file maintenance as necessary.
Listen to and assess members’ needs, explain how Via Credit Union can meet them, and verify or collect information for check orders.
Assist peers and other departments as needed.
Model the ViaCU brand, mission, vision, and values; demonstrate honesty, integrity, accountability, sound judgment, and strong interpersonal skills.
Follow company policies and procedures, maintain confidentiality, communicate regularly with the department head about issues, and manage time and priorities to complete work by deadlines.
Float to branches as part of the training program.

Benefits

Affordable medical, dental, and vision coverage with employer co-pay.
Prescription drug plan included in medical insurance.
Employee Assistance Program included in medical insurance.
Dependent Care Flexible Spending Account.
Unreimbursed Medical Flexible Spending Account.
Employer-paid basic life insurance.
Voluntary life and AD&D coverage.
Employer-paid long-term disability coverage.
Employer-paid Travel AD&D.
Paid time off, including vacation and sick time; 72 hours of sick time annually, with unused hours rolled over to a sick bank.
16 hours of personal time annually.
Free Saturday after one year.
Nine paid holidays.
Employer-paid Community Service Day.
Competitive pay.
Annual performance reviews.
Incentive pay for some positions.
Employer-paid 401(k) Safe Harbor non-elective contribution.
Elective 401(k) deferrals with a minimum employee contribution of 1%.
Employer 401(k) match, dollar for dollar, up to 3% of annual compensation.
Discretionary profit sharing.