Back-End Dept Supervisor

Lowe's Companies, Inc.•West Mifflin, PA

About The Position

The Back-End Dept Supervisor leads back-end and night operations, overseeing the receipt and stocking of inventory, product assembly, freight flow, area recovery, and delivery staging. The supervisor ensures that back-end work does not interfere with customers’ ability to shop, that products are replenished and presented according to planograms, and that aisles remain clear and orderly. The role also supports efficient, safe delivery preparation and may oversee these activities during an overnight shift, when the supervisor is often the only key-carrying manager in the building. The supervisor leads and develops associates, assigns work to maintain coverage, provides coaching and feedback, and promotes a safe, customer-focused, operationally efficient department. The position also includes store Manager-on-Duty responsibilities, such as overseeing store engagement, customer service, staffing, and operations; coaching associates; responding to changing customer traffic; and handing off observations to the next MOD. In parcel stores, the role also ensures orders are picked, packed, and shipped accurately and efficiently. Lowe’s is a home improvement company headquartered in Mooresville, North Carolina. It reports approximately 300,000 associates, more than 1,700 home improvement stores, 530 branches, and 130 distribution centers. The company describes community programs focused on safe, affordable housing, community spaces, skilled-trade development, and disaster relief, and states that it is an equal opportunity employer.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Three years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain staff coverage for customer demand, and redeploy associates as needed.
Participate in interviews and provide input on hiring decisions for associates in the assigned area, as applicable.
Connect with team members regularly to understand challenges and elevate issues when needed.
Provide timely feedback, coaching, recognition, and guidance; partner with the ASM when formal disciplinary action is needed.
Encourage associates to share customer-service and operational best practices, support their development, and address associate-relations concerns appropriately.
Coach the team to follow processes, improve operational efficiency, and achieve operational performance metrics.
Identify barriers to operations or customer experience, communicate them, and implement timely solutions.
Respond to unexpected events by reprioritizing work.
Monitor the safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates, reporting suspected theft, and protecting inventory and shrink-budget integrity.
Conduct daily safety reviews, identify hazards, and keep store areas clean and organized while monitoring for security risks.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Seek performance feedback, pursue self-development, build cross-functional relationships, and adapt effectively to challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end operations do not interfere with customers’ ability to shop, including keeping floors clear and products stocked.
Drive the movement of product from receiving to sales departments, including freight unloading and stocking, so shelves and top stock are replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery preparation, including picking and staging products.
During overnight operations, oversee these activities while often serving as the only key-carrying manager in the building.
As Manager-on-Duty, provide store leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service, and that Specialty and Pro areas are appropriately staffed and engaging customers.
Shift associates to areas with high customer traffic or department hotspots as needed, and manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter, and hand off shift observations in person to the next MOD.
Route non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to the appropriate leaders.
In parcel stores, ensure parcel orders are picked accurately and efficiently to meet customer promise and ship-time standards, and ensure orders are properly prepared, packed, and shipped using appropriate materials.
Perform other duties as assigned.