Back-End Dept Supervisor

Lowe's Home Centers•Marrero, LA

About The Position

The Back-End Department Supervisor leads associates and oversees back-end and night operations to maintain efficient, safe store operations and a strong customer experience. The role assigns and reallocates staff to meet customer and operational needs; coaches, develops, and recognizes associates; provides timely feedback; and escalates associate relations concerns when appropriate. The supervisor monitors operational performance, responds to unexpected staffing or delivery issues, identifies barriers, and implements timely solutions. The position oversees receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging. It ensures back-end work does not interfere with customers’ ability to shop, that product moves efficiently from receiving to sales areas, shelves and top stock are replenished, merchandise is arranged according to planograms, and aisles remain clear and neat. The role also supports safe delivery preparation and staging. For the Night Operations Department Supervisor, these responsibilities are performed during the overnight shift, when the supervisor is often the only key-carrying manager in the building. As Manager-on-Duty, the supervisor provides store-wide leadership, monitors customer and associate interactions, coaches in the moment, ensures staffing and service readiness, shifts associates to busy areas, manages responses to call buttons, and validates that aisles are clean and safe. The role hands off observations to the next MOD and routes non-MOD activities to the appropriate leaders. At Parcel stores, the MOD also ensures orders are picked accurately and efficiently and properly packed and shipped to meet customer promise and ship-time standards. Lowe’s Companies, Inc. is a home improvement company serving approximately 16 million customer transactions weekly. It employs approximately 300,000 associates and operates more than 1,700 home improvement stores, 530 branches, and 130 distribution centers. Lowe’s supports communities through programs focused on safe and affordable housing, community spaces, skilled-trade development, and disaster relief. The company is an equal opportunity employer.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Three years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Assign team members to activities, maintain staff coverage, and redeploy associates as needed to support department and customer needs.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with associates to understand challenges and elevate issues when necessary.
Provide feedback, performance coaching, recognition, and guidance; address problematic behavior and partner with the ASM when formal discipline is needed.
Encourage idea-sharing, empower associates to make decisions, and foster associate growth and development through coaching and regular feedback.
Identify associate relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team on proper processes and operational efficiency, monitor key operational metrics, identify barriers, and implement timely solutions.
Respond to unexpected events such as callouts, no-shows, and unscheduled deliveries by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting signs of theft, protecting inventory, conducting daily safety reviews, noting hazards, and keeping store areas clean and organized.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt effectively to work challenges and organizational change.
Oversee back-end operations, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end operations do not interfere with customers’ ability to shop and that floors are clear and items are stocked.
Drive efficient movement of product from receiving to sales departments, including freight unloading and stocking, to keep shelves and top stock replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support efficient and safe delivery processes, including picking and staging product for delivery.
As Manager-on-Duty, provide store-wide leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are equipped to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed for customer traffic.
Move associates to areas of high customer traffic or department hotspots and manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter; provide an in-person handoff of shift observations to the next MOD.
Route non-MOD activities, including customer complaints, management approvals, and opening and closing activities, to appropriate non-MOD leaders.
At Parcel stores, ensure orders are picked accurately and efficiently and that orders are prepared, packed, and shipped correctly and on time.
Perform other duties as assigned.