Back-End Dept Supervisor

Lowe's Companies, Inc.•Marrero, LA

7d•Onsite

About The Position

The Back-End Dept Supervisor leads back-end and night operations, overseeing receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging. The role ensures back-end work does not interfere with customers’ ability to shop, and drives efficient movement of products from receiving to sales departments so shelves and top stock are replenished. The supervisor ensures merchandise is stocked and fronted according to planograms, moves top stock down when needed, identifies low-stock areas, keeps aisles clear, and supports safe, efficient delivery preparation. For overnight operations, the Department Supervisor is responsible for these activities during the overnight shift, when they are often the only key-carrying manager in the building. The role also includes team leadership, operational excellence, continuous improvement, and self-leadership. The supervisor assigns work and ensures staff coverage, coaches and develops associates, provides feedback and recognition, addresses associate relations concerns, and collaborates with cross-functional partners. They monitor operational performance and safety, respond to unexpected events, help prevent shrink, and identify opportunities to reduce waste and improve the customer experience. As Manager-on-Duty, the supervisor provides leadership across the store, supporting engagement, customer service, staffing, and operational efficiency. Duties include observing customer and associate interactions, coaching in the moment, ensuring associates are prepared to serve customers, shifting staff to high-traffic areas, managing associate response to call buttons, keeping aisles safe and clear, and handing off observations to the next MOD. Parcel-order responsibilities apply to Parcel stores only.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Three years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain appropriate staff coverage, and redeploy associates as needed to meet customer and department needs.
Participate in interviews and provide input into selection decisions for new associates, as applicable.
Connect with team members daily to understand challenges and elevate issues when necessary.
Provide timely feedback, coaching, redirection, and recognition; partner with the ASM when formal disciplinary action is needed.
Encourage associates to share ideas and best practices, empower them to make decisions, and support their growth and development.
Identify associate relations concerns and take appropriate action, including elevating concerns to senior management or HR.
Coach the team to follow proper processes and achieve operational efficiencies that support customer service and sales.
Monitor and drive achievement of key operational performance metrics.
Identify barriers to operations or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink budget integrity.
Conduct daily safety reviews, note hazards, keep store areas clean and organized, and monitor for theft or security risks.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce impact on customers.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt to challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, assembling products, controlling freight flow, recovering areas, and staging deliveries.
Ensure back-end operations do not interfere with customers’ ability to shop, including keeping floors clear and products stocked.
Drive efficient movement of product from receiving to sales departments through freight receiving, unloading, and stocking.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low-stock merchandise, and keep aisles clear and neat.
Drive activities that support an efficient and safe delivery process, including picking and staging products for delivery.
During overnight operations, oversee these back-end activities; the supervisor may be the only key-carrying manager in the building.
As Manager-on-Duty, provide store leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are equipped and prepared to deliver quality sales and service.
Ensure Specialty and Pro areas are staffed appropriately for customer traffic, engage with customers, and drive sales.
Shift associates to areas with high customer traffic or department hotspots as needed.
Manage associate response to call buttons and validate that aisles are clean, safe, and free of clutter.
Hand off shift observations in person to the next MOD and direct non-MOD activities to appropriate non-MOD leaders.
For Parcel stores only, ensure Parcel orders are picked accurately and efficiently to meet customer promise and ship-time standards, and ensure orders are prepared, packed, and shipped with correct materials in a timely manner.
Perform other duties as assigned.