Back-End Dept Supervisor

Lowe's Companies, Inc.•Los Lunas, NM

About The Position

The Back-End Dept Supervisor leads back-end and night operations, overseeing inventory receiving and stocking, product assembly, freight flow, area recovery, and delivery staging. The supervisor ensures back-end work does not interfere with customers’ ability to shop, that shelves and top stock are replenished, merchandise is fronted according to planograms, and aisles remain clear and orderly. The role also drives safe and efficient preparation of products for delivery. For the Night Operations Department Supervisor, these activities take place during the overnight shift, when the supervisor is often the only key-carrying manager in the building. The supervisor assigns and coaches team members, supports associate development, monitors operational performance, addresses barriers, and promotes customer service, safety, security, and shrink prevention. As Manager-on-Duty, the supervisor provides leadership across the store, supports staffing and customer service, shifts associates to areas of need, and communicates observations to the next MOD. Parcel-related picking, packing, and shipping responsibilities apply only to Parcel stores.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Three years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain coverage for customer demand, and redeploy staff as needed.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members about challenges and elevate issues when necessary.
Provide timely feedback and performance coaching, redirect ineffective behavior, and partner with the ASM when formal discipline is needed.
Encourage team members to share customer-service and operational best practices, empower them to make decisions, and recognize their accomplishments.
Support associate growth and development through coaching and regular performance feedback.
Identify associate-relations concerns and take appropriate action, including elevating concerns to senior management or HR.
Coach the team to follow processes, improve operational efficiency, and prepare department areas for customer service and sales.
Monitor and drive key operational performance metrics.
Identify barriers to operational processes or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events, such as callouts or unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink-budget integrity.
Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor for theft or security risks.
Recommend and encourage operational strategies that reduce unproductive time, waste, or product loss.
Analyze operational activities and identify ways to reduce their impact on customers.
Seek performance feedback, pursue self-development, build collaborative relationships with cross-functional partners, and model adaptability to challenges and organizational change.
Oversee back-end activities, including receiving and stocking inventory, assembling products, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not obstruct customers’ ability to shop, including keeping floors clear and products stocked.
Drive efficient movement of product from receiving to sales departments, including freight unloading and stocking, so shelves and top stock are replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery, including picking and staging products.
During overnight operations, oversee these activities while often serving as the only key-carrying manager in the building.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to provide quality sales and service, and ensure Specialty and Pro areas are staffed for customer traffic.
Shift associates to high-traffic areas or department hotspots as needed and manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter, and hand off shift observations in person to the next MOD.
Direct non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate leaders.
In Parcel stores, ensure Parcel orders are picked accurately and efficiently to meet customer promise and ship-time standards, and ensure orders are properly prepared, packed, and shipped with correct materials in a timely manner.
Perform other duties as assigned.