Back-End Dept Supervisor

Lowe's Companies, Inc.•Shepherdsville, KY

About The Position

The Back-End Department Supervisor leads back-end operations and associates, overseeing the efficient receipt, stocking, assembly, staging, and movement of products. The role ensures back-end work does not interfere with customers’ ability to shop, shelves and top stock are replenished, merchandise is presented according to planograms, and aisles remain clear and orderly. The supervisor drives safe and efficient delivery preparation and may oversee these responsibilities during an overnight shift, when they may be the only key-carrying manager in the building. The supervisor coaches and develops associates, assigns work to maintain coverage, provides timely feedback and recognition, responds to associate concerns, and collaborates with cross-functional partners. They monitor operational performance, safety, security, and shrink prevention; address barriers and unexpected events; and identify ways to reduce waste, unproductive time, product loss, and customer impact. When serving as Manager-on-Duty, the supervisor provides store leadership, observes customer and associate interactions, coaches in the moment, manages staffing and operational needs, maintains safe and clear aisles, and hands off observations to the next MOD. For Parcel stores, the role also ensures orders are picked, packed, and shipped accurately and on time. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Three years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain staffing coverage, and redeploy associates as needed.
Participate in interviews and provide input into hiring decisions when applicable.
Connect with associates about challenges, provide coaching and feedback, recognize accomplishments, and support their growth and development.
Address associate relations concerns and elevate them to senior management or HR when appropriate.
Coach the team to follow processes, improve operational efficiency, and deliver customer service and sales support.
Monitor operational performance metrics, identify barriers, and implement timely solutions.
Respond to unexpected events by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention, including securing doors and gates, reporting theft concerns, and maintaining inventory and shrink integrity.
Conduct daily safety reviews, identify hazards, and keep areas clean and organized.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations for ways to reduce customer impact.
Build collaborative relationships with cross-functional partners and adapt to work challenges and organizational change.
Oversee back-end activities, including receiving and stocking inventory, assembling products, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not hinder customers’ ability to shop and that floors are clear and products are stocked.
Drive efficient movement of products from receiving to sales departments, including freight unloading and stocking.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Coordinate picking and staging products for delivery and support an efficient, safe delivery process.
During overnight operations, oversee back-end activities as the manager on duty in the building when applicable.
As Manager-on-Duty, provide store leadership and drive engagement, customer service, staffing, and operational efficiency.
Observe customer and associate interactions and provide in-the-moment coaching.
Ensure associates are prepared to provide quality sales and service and that Specialty and Pro areas are appropriately staffed and engaging with customers.
Shift associates to areas with high customer traffic or department needs and manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter, and hand off shift observations to the next MOD.
Route non-MOD activities, such as customer complaints, management approvals, and opening or closing tasks, to appropriate leaders.
For Parcel stores, ensure orders are picked accurately and efficiently to meet customer promise and ship-time standards, and are properly packed and shipped using the correct materials.
Perform other duties as assigned.