Back-End Dept Supervisor

Lowe's Home Centers•Shepherdsville, KY

6d•Onsite

About The Position

The Back-End Department Supervisor leads team members and oversees back-end and night operations, including receiving and stocking inventory, assembling products, managing freight flow, recovering areas, and staging deliveries. The supervisor ensures back-end work does not interfere with customers’ ability to shop, shelves and top stock are replenished, products are stocked and fronted according to planograms, and aisles remain clear and orderly. The Night Operations Department Supervisor performs these activities during the overnight shift and is often the only key-carrying manager in the building. The role also includes team leadership, operational oversight, safety and security, continuous improvement, and self-leadership responsibilities. As Manager-on-Duty, the supervisor provides leadership across the store, supports customer service and staffing, coaches associates, responds to operational needs, and ensures store areas are clean, safe, and prepared for customers. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies or equivalent years of experience in lieu of the education requirement, if applicable.
Three years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities and maintain staff coverage based on customer and department needs.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members to understand challenges and elevate issues when necessary.
Provide timely feedback, performance coaching, recognition, and guidance; partner with the ASM when formal disciplinary action is needed.
Encourage team members to share ideas and best practices, support associate development, and address associate relations concerns appropriately.
Coach the team to follow proper processes and achieve operational efficiencies, and monitor key operational performance metrics.
Identify barriers to operational processes or customer experience, communicate them, and implement timely solutions.
Respond to unexpected events by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink budget integrity.
Conduct daily safety reviews, identify hazards, keep store areas clean and organized, and monitor for theft or security risks.
Recommend strategies to reduce unproductive time, waste, or product loss; analyze operations and reduce their impact on customers.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt effectively to work challenges and organizational change.
Oversee and improve back-end operational activities, including receiving and stocking inventory, assembling products, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not interfere with customers’ ability to shop and drive the efficient movement of product from receiving to sales departments.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support an efficient and safe delivery process, including picking and staging products for delivery.
As Manager-on-Duty, provide store leadership over engagement, customer service, staffing, and operational efficiency; observe customer and associate interactions and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service, appropriately staff Specialty and Pro areas, shift associates to high-traffic areas, and manage responses to call buttons.
Validate that aisles are clean, safe, and uncluttered; provide in-person handoff of shift observations to the next MOD.
Direct non-MOD activities, such as customer complaints, management approvals, and opening or closing activities, to appropriate leaders.
For Parcel stores, ensure Parcel orders are picked accurately and efficiently to meet customer promise and ship-time standards, and are properly prepared, packed, and shipped using correct materials.
Perform other duties as assigned.