Back-End Dept Supervisor

Lowe's Companies, Inc.•Charleston, SC

About The Position

The Back-End Department Supervisor leads back-end and night operations, overseeing the movement, stocking, assembly, recovery, and delivery staging of product. The supervisor helps ensure these activities are efficient and safe, do not interfere with customers’ ability to shop, and keep merchandise replenished, properly presented, and aisles clear. For night operations, the supervisor performs these activities during the overnight shift, when they are often the only key-carrying manager in the building. The role includes leading and developing associates, allocating staff to meet operational and customer needs, coaching performance, addressing associate concerns, and coordinating with cross-functional partners. The supervisor monitors operational performance and safety, responds to unexpected staffing or delivery issues, and looks for ways to improve efficiency and reduce waste or product loss. When serving as Manager-on-Duty, the supervisor provides store-wide leadership for engagement, customer service, staffing, and operational efficiency. The role also includes other duties as assigned. Lowe’s is an equal opportunity employer.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Three years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience using store computer systems, including but not limited to Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Assign team members to activities, maintain staff coverage for customer demands, and redeploy associates when needed.
May participate in interviews and provide input into associate selection decisions.
Connect with team members daily to understand challenges and elevate issues when necessary.
Provide timely feedback, performance coaching, and redirection; partner with the ASM when formal disciplinary action is needed.
Encourage associates to share ideas and best practices, empower them to make decisions, and recognize their accomplishments and effective behaviors.
Support associate growth and development through coaching and regular performance feedback.
Identify associate relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team to follow proper processes, improve operational efficiency, and prepare department areas for customer service and sales.
Monitor and drive team achievement of operational performance metrics.
Identify barriers to operational processes or customer experience, communicate them, and implement timely solutions.
Respond to unexpected events such as callouts, no-shows, and unscheduled deliveries by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink budget integrity.
Conduct daily safety reviews, note hazards, maintain clean and organized areas, and monitor for theft or security risks.
Recommend operational strategies to reduce unproductive time, waste, and product loss; analyze operations and reduce their impact on customers.
Seek feedback and self-development opportunities, build collaborative cross-functional relationships, and adapt effectively to challenges and organizational change.
Oversee and improve back-end activities, including receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not hinder customers’ ability to shop, including keeping floors clear and products stocked.
Drive efficient movement of product from receiving to sales departments through freight unloading and stocking so shelves and top stock are replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support an efficient and safe delivery process, including picking and staging product for delivery.
As Manager-on-Duty, provide store-wide leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared and equipped to deliver quality sales and service, and ensure Specialty and Pro areas are staffed appropriately for customer traffic.
Shift associates to areas of high customer traffic or department hotspots as needed and manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter; hand off shift observations in person to the next MOD.
Direct non-MOD activities, including customer complaints, management approvals, and opening and closing activities, to appropriate non-MOD leaders.
At Parcel stores, ensure parcel orders are picked accurately and efficiently to meet customer promise and ship-time standards, and ensure orders are properly prepared, packed, and shipped using correct materials in a timely manner.
Perform other duties as assigned.