Back-End Dept Supervisor

Lowe's Home Centers•Charleston, SC

About The Position

The Back-End Department Supervisor leads and develops associates while overseeing back-end operations, operational performance, safety, security, and customer experience. The supervisor assigns work and maintains staff coverage, coaches and recognizes team members, addresses performance and associate-relations concerns, and partners with an Assistant Store Manager when formal disciplinary action is needed. They encourage associate growth, collaboration, and sound decision-making. The role drives efficient back-end processes, including receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging. It ensures that work does not impede customers’ ability to shop, that merchandise is replenished and presented according to planograms, and that aisles remain clear and organized. The supervisor responds to unexpected staffing or delivery events, monitors operational performance, identifies barriers, and recommends improvements to reduce waste, unproductive time, or product loss. The supervisor also maintains safety, security, and shrink-prevention practices, including daily safety reviews, safe use of store power equipment, and reporting potential theft or hazards. As Manager-on-Duty, the role provides store leadership, monitors customer and associate interactions, coaches in the moment, supports staffing and customer service, and hands off shift observations to the next MOD. For Parcel stores, the role also oversees accurate and timely order picking, packing, and shipping. Night Operations Department Supervisors perform applicable responsibilities during the overnight shift and may be the only key-carrying manager in the building.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
At least 3 years of experience in a retail environment, or 5 years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain coverage for customer demand, and redeploy associates as needed.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with associates to understand challenges, provide timely feedback and coaching, recognize achievements, and support associate growth and development.
Address ineffective or problematic behavior and partner with the ASM when formal disciplinary action is needed.
Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team on processes and operational efficiency, monitor key performance metrics, and address barriers to operations or customer experience.
Respond to unexpected events, such as callouts, no-shows, and unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates, reporting signs of theft, and protecting inventory integrity.
Conduct daily safety reviews, note hazards, maintain clean and organized areas, and monitor for theft or security risks.
Recommend and encourage strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Seek performance feedback, pursue self-development, build cross-functional relationships, and model effective adaptation to challenges and organizational change.
Oversee and improve back-end activities, including receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not interfere with customers’ ability to shop, including keeping floors clear and merchandise stocked.
Drive efficient movement of product from receiving to sales departments, including freight unloading and stocking, and keep shelves and top stock replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery processes, including picking and staging products for delivery.
As Manager-on-Duty, provide store leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are staffed for customer traffic.
Shift associates to high-traffic areas or department hotspots and manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter; provide an in-person handoff of shift observations to the next MOD.
Direct non-MOD activities, such as customer complaints, management approvals, and opening or closing activities, to appropriate non-MOD leaders.
For Parcel stores, ensure orders are picked accurately and efficiently to meet customer promise and shipping standards, and properly prepared, packed, and shipped using appropriate materials.
Perform other duties as assigned.