Back-End Dept Supervisor

Lowe's Companies, Inc.•Bethel Park, PA

1d•Onsite

About The Position

The Back-End Department Supervisor leads associates and oversees back-end operational activities, including receiving and stocking inventory, assembling products, controlling freight flow, recovering areas, and staging deliveries. The supervisor promotes operational efficiency while ensuring back-end work does not interfere with customers’ ability to shop. They drive replenishment from receiving to sales departments, maintain stocked and orderly aisles according to planograms, and support safe and efficient delivery preparation. For overnight operations, the supervisor oversees these activities during the overnight shift, when they may be the only key-carrying manager in the building. The role also includes general team leadership, safety and security oversight, operational improvement, and self-leadership. When serving as Manager-on-Duty, the supervisor provides store-wide leadership over engagement, customer service, staffing, and operational efficiency. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
At least 3 years of experience in a retail environment, or 5 years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain staffing coverage for customer demand, and redeploy associates as needed.
Participate in interviews and provide input on selection decisions for associates in the assigned area, as applicable.
Connect with team members to understand challenges and elevate issues when necessary.
Provide timely feedback, coaching, recognition, and guidance; partner with the Assistant Store Manager when formal discipline is needed.
Encourage associates to share ideas and best practices, make decisions with appropriate guidance, and develop their skills and confidence.
Identify associate relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team on proper processes and operational efficiencies to maintain department areas that support customer service and sales.
Monitor and drive achievement of operational performance metrics.
Identify barriers to operational processes or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events, such as callouts or unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink prevention practices, including securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink budget integrity.
Conduct daily safety reviews, identify hazards, keep store areas clean and organized, and monitor for theft or security risks.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations and reduce their impact on customers.
Seek feedback and self-development opportunities, build collaborative cross-functional relationships, and adapt effectively to work challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end work does not impede customers’ ability to shop, including keeping floors clear and products stocked.
Drive efficient movement of product from receiving to sales departments, including freight unloading and stocking to replenish shelves and top stock.
Ensure products are stocked and fronted according to planograms, move top stock down as needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support a safe and efficient delivery process, including picking and staging products for delivery.
During overnight operations, oversee back-end activities when often the only key-carrying manager in the building.
As Manager-on-Duty, provide store-wide leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared and equipped to deliver quality sales and service, and that Specialty and Pro areas are properly staffed for customer traffic.
Shift associates to areas of high customer traffic or department hotspots, and manage associate response to call buttons.
Validate that aisles are clean, safe, and free of clutter; hand off shift observations in person to the next Manager-on-Duty.
Direct non-Manager-on-Duty activities, such as customer complaints, management approvals, and opening or closing tasks, to appropriate leaders.
For Parcel stores, ensure Parcel orders are picked accurately and efficiently within customer promise and ship-time standards, and prepared, packed, and shipped using appropriate materials in a timely manner.
Perform other duties as assigned.