Back-End Dept Supervisor

Lowe's Home Centers•West Mifflin, PA

About The Position

The Back-End Department Supervisor leads associates and oversees back-end and, where applicable, night operations to support customer service, sales, safety, and efficient product flow. The supervisor assigns work and maintains staffing coverage, coaches and develops team members, provides feedback and recognition, and addresses associate concerns, escalating issues when appropriate. The role promotes sound operational processes, monitors performance metrics, removes barriers, and responds to changing business needs. The supervisor oversees receiving, unloading and stocking inventory, freight flow, product assembly, area recovery, delivery staging, and replenishment. They ensure products are stocked and fronted according to planograms, aisles remain clear, and back-end activity does not interfere with customers’ ability to shop. They support safe delivery processes and maintain safety, security, and shrink-prevention practices. The Department Supervisor Night Operations performs these activities during the overnight shift and is often the only key-carrying manager in the building. The position may also serve as Manager-on-Duty, providing store-wide leadership over engagement, customer service, staffing, and operational efficiency; coaching associates in the moment; responding to customer traffic and call buttons; maintaining clean and safe aisles; and handing off observations to the next MOD. In Parcel stores, the MOD also oversees accurate and timely picking, packing, and shipping of Parcel orders. The role requires a high school diploma or GED (or qualifying equivalent experience where applicable), at least three years of retail experience, or five years if the education requirement is not met, and experience directing or supervising teams. Relevant experience in training and developing associates and cross-functional work is also required. The supervisor must be able to obtain sales-related licensure or registration where required by law.

Requirements

High school diploma or GED; General Studies or equivalent years of experience may substitute where applicable.
Three years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities and maintain staffing coverage that meets customer demand, redeploying staff as needed.
Participate in interviews and provide input into associate selection decisions when applicable.
Connect with team members to identify challenges, provide timely feedback and coaching, recognize accomplishments, and support associate growth and development.
Address associate relations concerns and elevate issues to senior management or HR when appropriate; partner with the ASM when formal discipline is needed.
Coach the team on operational processes, efficiencies, customer service, and achievement of operational performance metrics.
Identify barriers to operations or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events, such as callouts or unscheduled deliveries, by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Conduct daily safety reviews, identify hazards, keep areas clean and organized, and monitor for theft or security risks.
Maintain security and shrink-prevention practices, including securing and monitoring doors and gates and reporting signs of theft or shoplifting.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Build collaborative relationships with cross-functional partners, seek feedback, and adapt to work challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end operations do not interfere with customers’ ability to shop, including keeping floors clear and merchandise stocked.
Drive efficient movement of products from receiving to sales departments, including freight unloading and stocking, and keep shelves and top stock replenished.
Ensure merchandise is stocked and fronted according to planograms, move top stock down when necessary, identify low-stock areas, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery, including picking and staging products.
When serving as Manager-on-Duty, lead store engagement, customer service, staffing, and operations; walk the store and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service, and ensure Specialty and Pro areas are appropriately staffed for customer traffic.
Shift associates to areas with high customer traffic or department hotspots and manage associate responses to call buttons.
Validate that aisles remain clean, safe, and free of clutter; hand off shift observations to the next MOD.
Direct non-MOD activities to appropriate non-MOD leaders.
In Parcel stores, ensure orders are picked accurately and efficiently to meet customer promise and ship-time standards, and oversee timely preparation, packing, and shipping with appropriate materials.
Perform other duties as assigned.