Full Time - Back End Clerk - Day

Lowe's Home Centers • Greenville, OH

3d

About The Position

The Back-End Clerk processes customer returns and supports receiving, inventory accuracy, and the administrative and logistical functions of the Receiving Office. The role handles vendor and manufacturer returns, credits, and replacements; sorts and dispositions returned merchandise; maintains transaction records; and assists with receiving shipments, verifying merchandise, processing paperwork, and updating inventory systems.

The clerk helps ensure merchandise is labeled, stored, and routed correctly, supports product flow and inventory checks, prepares and reviews reports, and keeps backroom and return areas organized and safe. Receiving Office duties include retaining records, confirming inbound and outbound truck schedules, completing daily and weekly operational reports, managing items out for repair, handling claims and inventory adjustments, and assisting receiver/stocker teams with truck unloading and purchase order processing as needed. The role may also provide basic support for customer return inquiries and perform other duties as assigned.

Nice To Haves

• High school diploma or GED.
• One year of experience processing and filing merchandise receiving paperwork.
• One year of experience with store inventory receiving and administration.
• Six months of experience in warehouse data entry or bookkeeping.
• Six months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• Six months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns according to company policies and procedures.
• Execute Return-to-Vendor and Return-to-Manufacturer processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements according to established guidelines.
• Sort and disposition returned merchandise for restocking, return, or disposal based on its condition and applicable policy.
• Maintain accurate records of return transactions and associated documentation.
• Assist with receiving shipments by unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is labeled, stored, and routed to appropriate locations, including the sales floor, backroom, or return processing.
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to support efficient product flow.
• Maintain organized backroom and return areas and a clean, organized, and safe work environment.
• Follow safety procedures for material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous or restricted items according to guidelines.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements using standard procedures.
• Maintain accurate record retention and confirm inbound and outbound truck schedules.
• Complete daily and weekly operational reports.
• Manage items that are out for repair and handle claims and inventory adjustments.
• Support receiver/stocker teams with truck unloading and purchase order processing as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED