Full Time - Back End Clerk - Day

Lowe's Home Centers • Schenectady, NY

13h

About The Position

The Back End Clerk processes customer merchandise returns and supports receiving, inventory accuracy, and backroom operations. The role handles Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, shipment preparation, vendor credits, and replacements. It sorts and dispositions returned merchandise according to its condition and company policy, maintains transaction records, and provides basic assistance with customer return inquiries when needed.

The position also assists with receiving shipments by unloading trucks, verifying merchandise against shipping documents, processing receiving paperwork, and updating inventory systems. It ensures products are labeled, stored, and routed appropriately; supports inventory checks and reporting; and coordinates with vendors, manufacturers, receiving staff, and store teams to facilitate product flow.

Within the Receiving Office, the Back End Clerk maintains records, confirms inbound and outbound truck schedules, completes operational reports, manages items out for repair, handles claims and inventory adjustments, and supports receiver/stocker teams with truck unloading and purchase order processing as needed. The role follows safety procedures for material handling, hazardous materials, and equipment use, and maintains clean, organized, and safe work areas. Other duties may be assigned.

Requirements

• High school diploma or GED.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry or bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies and procedures.
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements according to established guidelines.
• Sort and disposition returned merchandise for restocking, return, or disposal based on condition and policy.
• Maintain accurate records of return transactions and related documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is labeled, stored, and routed to appropriate locations.
• Conduct routine inventory checks, support inventory accuracy, and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to support efficient product flow.
• Maintain organized backroom and return areas.
• Follow safety procedures related to material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous or restricted items in accordance with guidelines.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements using standard procedures.
• Maintain accurate record retention in the Receiving Office.
• Confirm inbound and outbound truck schedules and complete daily and weekly operational reports.
• Manage items out for repair and handle claims and inventory adjustments.
• Support receiver/stocker teams with truck unloading and purchase order processing as needed.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program, including work/life services and no-cost counseling
• Tuition assistance and trade skills scholarships
• Maternity and parental leave
• Adoption assistance
• Employee discount and discount platform
• Annual bonuses, subject to eligibility
• Employee Stock Purchase Plan, subject to eligibility
• Deferred compensation plan, subject to eligibility
• Grant awards, subject to eligibility
• Learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED