Full Time - Back End Clerk - Day

Lowe's Home Centers•Bridgeton, MO

15h

About The Position

The Back End Clerk processes customer returns and supports receiving operations in the Receiving Office. The role handles Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, shipment preparation, vendor credits, and replacements. It sorts returned merchandise for restocking, return, or disposal and maintains accurate transaction records. The clerk assists with receiving shipments, unloading trucks, verifying merchandise against shipping documents, processing receiving paperwork, and updating inventory systems. The position ensures merchandise is labeled, stored, and routed appropriately; supports inventory accuracy; and produces reports related to returns, damaged goods, and inventory exceptions. It also maintains organized backroom and return areas and follows safety guidelines for material handling, hazardous materials, and equipment. Receiving Office duties include record retention, confirming inbound and outbound truck schedules, completing operational reports, managing items out for repair, handling claims and inventory adjustments, and supporting receiver/stocker teams with truck unloading and purchase order processing as needed. The role may also assist with customer return inquiries and communicate with vendors or manufacturers about returns, credits, or replacements. Other duties may be assigned.

Nice To Haves

High school diploma or GED.
1 year of experience processing and filing merchandise receiving paperwork.
1 year of experience with store inventory receiving and administration.
6 months of experience in warehouse data entry or bookkeeping.
6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
6 months of retail experience accepting or processing returns.

Responsibilities

Process customer returns in accordance with company policies and procedures.
Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation.
Coordinate vendor credits and replacements according to established guidelines.
Sort and disposition returned merchandise for restocking, return, or disposal based on condition and policy.
Maintain accurate records of return transactions and related documentation.
Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
Process receiving paperwork and update inventory systems accurately.
Ensure merchandise is labeled, stored, and routed to appropriate locations.
Perform routine inventory checks and report discrepancies to leadership.
Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
Coordinate with receiving and store teams to support efficient product flow.
Maintain organization of backroom and return areas.
Follow safety procedures for material handling, hazardous materials, and equipment use.
Identify and handle hazardous or restricted items in accordance with guidelines.
Maintain a clean, organized, and safe work environment.
Provide basic support for customer return inquiries when needed.
Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures.
Maintain accurate record retention and confirm inbound and outbound truck schedules.
Complete daily and weekly operational reports.
Manage items out for repair and handle claims and inventory adjustments.
Support receiver/stocker teams with truck unloading and purchase order processing as needed.
Perform other duties as assigned.