Full Time - Back End Clerk - Day

Lowes•City of Schenectady, NY

2d•$16 - $17

About The Position

The Back End Clerk processes customer returns and supports receiving, inventory, and backroom operations. The role handles return-to-vendor and return-to-manufacturer processes, including required documentation, packaging, and shipment preparation; coordinates vendor credits and replacements; sorts returned merchandise for restocking, return, or disposal; and maintains accurate transaction records. The clerk also assists with receiving shipments, checking merchandise against shipping documents, processing receiving paperwork, updating inventory systems, and routing merchandise to appropriate locations. Within the Receiving Office, the Back End Clerk supports administrative and logistical functions, including record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. The role manages items out for repair, handles claims and inventory adjustments, and assists receiver/stocker teams with truck unloading and purchase order processing as needed. The clerk maintains organized return and backroom areas, follows safety procedures for material handling, hazardous materials, and equipment, and may provide basic assistance with customer return inquiries. Other duties may be assigned.

Nice To Haves

High school diploma or GED.
1 year of experience processing and filing merchandise receiving paperwork.
1 year of experience with store inventory receiving and administration.
6 months of experience in warehouse data entry/bookkeeping.
6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
6 months of retail experience accepting or processing returns.

Responsibilities

Process customer returns in accordance with company policies and procedures.
Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation.
Coordinate vendor credits and replacements according to established guidelines.
Sort and disposition returned merchandise based on condition and policy, including restocking, returning, or disposing of items.
Maintain accurate records of return transactions and associated documentation.
Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
Process receiving paperwork and update inventory systems accurately.
Ensure merchandise is labeled, stored, and routed to appropriate locations, including the sales floor, backroom, or return processing.
Support inventory accuracy through routine checks and report discrepancies to leadership.
Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
Coordinate with receiving and store teams to support efficient product flow.
Maintain organized backroom and return areas.
Follow safety procedures related to material handling, hazardous materials, and equipment use.
Identify and properly handle hazardous or restricted items in accordance with guidelines.
Maintain a clean, organized, and safe work environment.
Provide basic support for customer return inquiries when needed.
Communicate with vendors or manufacturers to facilitate returns, credits, or replacements using standard procedures.
Support Receiving Office administrative and logistical functions, including record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports.
Manage items out for repair and handle claims and inventory adjustments.
Support receiver/stocker teams with truck unloading and purchase order (PO) processing as needed.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe's Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.