Full Time - Back End Clerk - Day

Lowe's Home Centers•Grand Rapids, MI

18h

About The Position

The Back End Clerk processes customer returns and supports receiving, inventory, and backroom operations. The role handles Return-to-Vendor and Return-to-Manufacturer processes, including documentation, packaging, and shipment preparation; coordinates vendor credits and replacements; and sorts returned merchandise for restocking, return, or disposal according to its condition and company policy. The clerk maintains transaction records, assists with receiving shipments, verifies merchandise against shipping documentation, processes receiving paperwork, and updates inventory systems. The position also helps ensure merchandise is labeled, stored, and routed appropriately and supports inventory accuracy through checks and reporting discrepancies to leadership. Within the Receiving Office, the Back End Clerk supports administrative and logistical functions, including record retention, truck schedule confirmation, and daily and weekly operational reporting. The role manages items out for repair, handles claims and inventory adjustments, and assists receiver/stocker teams with truck unloading and purchase order processing as needed. It also includes maintaining organized return and backroom areas, following safety procedures, handling hazardous or restricted items according to guidelines, and providing basic support for customer return inquiries and vendor or manufacturer communications. Other duties may be assigned.

Nice To Haves

High school diploma or GED.
1 year of experience processing and filing merchandise receiving paperwork.
1 year of experience with store inventory receiving and administration.
6 months of experience in warehouse data entry or bookkeeping.
6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
6 months of retail experience accepting or processing returns.

Responsibilities

Process customer returns according to company policies and procedures.
Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation.
Coordinate vendor credits and replacements according to established guidelines.
Sort and disposition returned merchandise for restocking, return, or disposal based on condition and policy.
Maintain accurate records of return transactions and associated documentation.
Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
Process receiving paperwork and accurately update inventory systems.
Ensure merchandise is labeled, stored, and routed to appropriate locations, including the sales floor, backroom, or return processing.
Conduct routine inventory checks and report discrepancies to leadership.
Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
Coordinate with receiving and store teams to support efficient product flow.
Maintain organization of backroom and return areas.
Follow safety procedures for material handling, hazardous materials, and equipment use.
Identify and handle hazardous or restricted items according to guidelines.
Maintain a clean, organized, and safe work environment.
Provide basic support for customer return inquiries when needed.
Communicate with vendors or manufacturers to facilitate returns, credits, or replacements using standard procedures.
Maintain accurate record retention in the Receiving Office.
Confirm inbound and outbound truck schedules.
Complete daily and weekly operational reports.
Manage items that are out for repair.
Handle claims and inventory adjustments.
Support receiver/stocker teams with truck unloading and purchase order processing as needed.
Perform other duties as assigned.