Full Time - Back End Clerk - Day

Lowe's Companies, Inc.•Schenectady, NY

2d•$16 - $17

About The Position

The Back-End Clerk processes customer and merchandise returns, coordinates return-to-vendor and return-to-manufacturer activity, and supports receiving operations. The role maintains transaction records and documentation, processes receiving paperwork, updates inventory systems, and helps ensure merchandise is labeled, stored, and routed appropriately. It also supports inventory accuracy, reporting, vendor credits and replacements, and the organization and safety of backroom and return areas. Within the Receiving Office, the Back-End Clerk supports record retention, inbound and outbound truck scheduling, and daily and weekly operational reporting. The role manages items out for repair, handles claims and inventory adjustments, and assists receiver/stocker teams with truck unloading and purchase order processing as needed. Other duties may be assigned.

Nice To Haves

High school diploma or GED.
1 year of experience processing and filing merchandise receiving paperwork.
1 year of experience with store inventory receiving and administration.
6 months of experience in warehouse data entry or bookkeeping.
6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
6 months of retail experience accepting or processing returns.

Responsibilities

Process customer returns in accordance with company policies and procedures.
Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation.
Coordinate vendor credits and replacements according to established guidelines.
Sort and disposition returned merchandise for restocking, return, or disposal based on condition and policy.
Maintain accurate records of return transactions and related documentation.
Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documents.
Process receiving paperwork and accurately update inventory systems.
Ensure merchandise is labeled, stored, and routed to appropriate locations.
Support inventory accuracy with routine checks and report discrepancies to leadership.
Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
Coordinate with receiving and store teams to support efficient product flow.
Maintain organized backroom and return areas and a clean, safe work environment.
Follow safety procedures for material handling, hazardous materials, and equipment use; identify and handle hazardous or restricted items according to guidelines.
Provide basic support for customer return inquiries when needed.
Communicate with vendors or manufacturers to facilitate returns, credits, or replacements using standard procedures.
Support Receiving Office record retention, confirm inbound and outbound truck schedules, and complete daily and weekly operational reports.
Manage items out for repair and handle claims and inventory adjustments.
Assist receiver/stocker teams with truck unloading and purchase order processing as needed.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.
Wellness programs.